Privacy Policy

 

1. Overview

LaboLux Inc. (“LaboLux”, “we”, “our”, “us”) respects your privacy and is committed to protecting personal information collected through our website and business operations, in accordance with applicable Canadian and Québec privacy laws.

 

2. Information We Collect

We may collect:

• Name, company name, email address, phone number

• Business account and order information

• Billing and transaction-related information

• Website usage and technical data (IP address, browser, device type)

• Information voluntarily submitted through forms or communications

We do not intentionally collect patient health information through our website.

 

3. How We Use Information

We use information to:

• Review and approve business account requests

• Provide optical laboratory products and services

• Process orders, payments, warranties, and redos

• Communicate regarding orders and support

• Improve our website and services

• Meet legal and regulatory obligations  

 

4. Payments & External Systems

Payments and sensitive data are handled through third-party systems. LaboLux does not store credit card information on its website.

 

5. Sharing of Information

We do not sell personal information. Information may be shared with trusted service providers or when required by law.

 

6. Data Security & Retention

Reasonable safeguards are used to protect information. Data is retained only as long as necessary for business or legal purposes.

 

7. Your Rights

You may request access to or correction of your personal information, subject to applicable laws.

 

8. Contact

Privacy inquiries:
privacy@groupeoptique.ca

 

Terms of Service

 

1. Scope

These Terms govern the use of the LaboLux website and services. By using the website or applying for an account, you agree to these Terms.

 

2. Business-to-Business Use

LaboLux provides services exclusively to optical professionals and businesses. Consumer use is not permitted.

 

3. Accounts

Accounts are created only after approval by LaboLux. Pricing and ordering access are available to approved accounts only. We reserve the right to refuse or suspend accounts.

 

4. Orders, Pricing & Payments

Pricing, services, and turnaround times are confirmed at the time of order. Payments are processed via third-party providers. Additional terms may apply as outlined in quotes or invoices.

 

5. Redos & Warranties

LaboLux offers redos and warranties based on the terms provided at the time of order.
Returns are not accepted.

 

6. Professional Responsibility

All products and services are intended for professional use. Final verification and dispensing remain the responsibility of the licensed professional.

 

7. Website Content

Website content is provided “as is” and may be updated without notice.

 

8. Intellectual Property

All website content is owned by LaboLux Inc. and may not be used without written permission.

 

9. Limitation of Liability

To the extent permitted by law, LaboLux is not liable for indirect or consequential damages arising from website or service use.

 

10. Dispute Resolution

Parties agree to attempt mediation in good faith before pursuing legal action.

 

11. Governing Law

These Terms are governed by the laws of Québec and applicable Canadian laws.

 

Disclaimer

LaboLux Inc.

The content on this website is provided for general informational purposes only.

LaboLux Inc. is an optical laboratory serving licensed optical professionals. We do not provide medical or optometric services, diagnoses, or prescriptions.

All products and services must be reviewed and dispensed by qualified professionals. LaboLux is not responsible for improper use or interpretation of website content.